Refund and Cancellatin Policy

Refund & Cancellation Policy

Last Updated: June 2026

  1. Consultations and Therapy Sessions Due to the personalized nature of physical therapy, psychotherapy, and consulting sessions, all completed sessions are non-refundable.
  1. Cancellation & Rescheduling We require at least 48 hours' notice for any cancellations or requests to reschedule a session. If you cancel or request a change less than 48 hours before your scheduled appointment, or if you fail to attend the session, you may be charged 50% of the fee for that session.
  1. Educational Courses and Digital Products Access to digital educational courses, guides, or materials is granted immediately upon purchase. Because these materials are instantly downloadable, all sales of digital educational products are final and non-refundable.
  1. Contact for Support If you experience technical issues or have exceptional circumstances regarding a booking, please reach out to us at reception@nphcollective.com.